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Common Questions
Yes, we are proud to have multiple layers of security to protect your valued information at all times.
Our number one priority is that your jewelry will arrive in perfect condition and in a timely manner.
Inventory is updated weekly and sometimes daily. We want to bring you the hottest trends and styles as soon as they are available.
No appointment is needed to shop at our Louisville location, you are welcome to walk-in anytime during business hours!
Yes, an adult signature is required for the delivery of all orders.
Yes, the day the item is shipped out we will send out a tracking number to your email address.
Yes, all Little John's Derby Jewelry Inc shipments are insured for their full value before shipment.
SHIPPING & RETURNS Shipping options: Flat Rate (5-7 business days) $9.99 Expedited Shipping (3-4 Business Day) Canada & Outside US Rate (3-4 business days) $49.99 Call to upgrade to following: Standard Overnight Rate $29.99-44.99 2 Business Day Economy- $24.99-29.99 Please call or email us after placing your order if you need to upgrade to Overnight or 2 business day shipping service. PLEASE NOTE: Orders may require an additional 2-3 business days processing time. Custom made orders including grills can take 2-3 weeks to complete.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. This does not include custom ordered jewelry or watches. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Support@littlejohnsderbyjewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Support@littlejohnsderbyjewelry.com.
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